At HIMA BINDU ADAMALA (Bindu Collections), customer satisfaction is our top priority. We take great care to ensure that every product meets our quality standards. However, if you are not completely satisfied with your purchase, our Refund Policy below explains how we can assist you.

Eligibility for Refunds

• Refund requests must be made within 7 days of receiving your order.
• The product must be unused, unworn, and in its original packaging with all tags intact.
• Refunds are applicable only for defective, damaged, or wrongly delivered products.
• Customized or personalized jewellery is not eligible for refunds unless it arrives damaged or with a manufacturing defect.

Refund Process

• Contact our customer support at [your email/contact details] with your order number, photos, and reason for refund.
• Once we receive and inspect the returned product, you will be notified about the approval or rejection of your refund.
• If approved, your refund will be processed to the original method of payment within 7–10 business days.

Non-Refundable Items

• Custom-made or personalized jewellery
• Items purchased on sale or discount
• Gift cards or vouchers

Shipping Charges

• Shipping and handling charges are non-refundable unless the return is due to an error from our side (e.g., wrong or defective product).
• In case of a refund, only the product cost will be refunded.

Cancellations

• Orders can be cancelled within 12 hours of purchase, provided they haven’t been processed or shipped.
• Once an order is shipped, cancellations are not accepted.

Contact Us

For refund requests or queries, please reach us